I am the first one to admit that I can be hard on service providers because my expectations are pretty high. However, I have been told by several service providers that while I can be a pain sometimes, I am also fair and reasonable. Some of them actually enjoy working with me. Ha! I realize…
Although there are many expectations I have of the service providers that I prefer to work with, there are two that I would like to discuss today. 1. A good service provider “in my mind” is one that will answer their phone when I call at 6:00 pm on a Friday evening. Once you’re in…
I know that I may be the exception with regard to this topic, but since I am in a position to mentor newbies in the litigation support industry, I will share my perspective. 😉 I have heard over and over again from litigation support colleagues that they prefer to “just fix it” when there are…
I have many pet peeves working in the litigation support field, and this is one of them. When working with vendors, we are frequently sending data back and forth via FTP (File Transfer Protocol). When a vendor initially creates a new account for my firm, there are some steps that need to be taken before…
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