Case Study – Tanya White

Name:  Tanya White

Location: Sydney, Australia

What kind of work were you doing before litigation support found you?

I was an IT software trainer for a law firm.

How did you get the opportunity to join the litigation support community?

I was ‘internally seconded' to provide dedicated IT/Software support to a team of about 70 all working on a large matter that was running 24/7 for a three month period. There wasn't a nominated project manager as the lead Partner didn't believe it was necessary nor did he think the client should pay someone experienced from the Legal Technology area to do the job. There were 70 people, coming and going, in a relatively small room. No-one was organising shifts for the different roles, thinking and planning ahead or even thinking about organising lunch or dinner for such a large group of people. I naturally fell into the role of planning things and organising people, along with the IT/Software support I was doing. I didn’t get much sleep during those three months but looking back it was one of the most satisfying moments in my career. At the end of that secondment the Legal Technology group approached me to see if I was interested in becoming a Project Coordinator within their group.

When did you realize that this career would be a good fit for you?

After a few months of working as a Project Coordinator I realised that the variety we are faced with every day means you never seem to master the role, we are continually coming across something that we've never seen or done before. I love having to investigate and trouble shoot a problem and find and plan a solution. And I love cleaning up a mess which I've come across a few in my time!

Do you prefer to be out in front and working with the clients or behind the scenes working with the technologies?

I like the balance of both and I'm lucky that my current position allows that. I love working with a lawyer for months on a matter, when we talk and see each other every day (usually many times). Once that matter finishes, or at least our involvement finishes, you have generally built up a great relationship with that lawyer and have a customer for life. Working behind the scenes with all the different technologies is great too, I like to keep up to date with what's out there on the market and always ensure we are offering the best solutions for the legal teams and our clients.

Is there an area of litigation support that had a steep learning curve for you?

Because my background was IT and Project Management I found the legal side was my steep learning curve. I enjoy working in a team of people with different backgrounds because we can all contribute from a different point of view.

What do you consider to be one of the coolest things about working in litigation support?

Being able to help the lawyers deal with the huge volumes of client data that they receive.

Which types of employers have you had while working in litigation support?

  • Law Firm

Litigation Support is a well-paying career. How much has your salary increased since joining the litigation support community?

Greater than $70,000

How many years have you been working in Litigation Support?


Care to share any words of encouragement or advice?

Stay calm! Double the time estimate that you originally think! Have a plan!


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