Case Study – David Hancock

Name:  David Hancock

Location: Tampa, FL

What kind of work were you doing before litigation support found you?

I was a Litigation Paralegal for 15 years prior to transitioning to the Litigation Support world, when Litigation Support became “a thing”.

How did you get the opportunity to join the litigation support community?

The firm at which I worked began hearing about Litigation Support as “a thing” so they started learning about it. Meetings were held (with the firm's Mgt and busiest litigators, and me, since the group I worked with used cutting edge technology in our practice). The discussions involved what technologies we needed, what role the LitSupport person would fill, etc. When it was becoming a reality, I had an epiphany and decided to throw my hat in the ring for the position. I think they gave it to me without even interviewing anyone else.

When did you realize that this career would be a good fit for you?

I'm still not sure LOL. All kidding aside, I felt this industry would be a good one for me given my law school and Litigation Paralegal background inasmuch as I understood what the Litigators and their Teams were trying to accomplish (since I'd been there, done that). Also, I spoke their language. It felt like a natural transition for me to go into a role where I bridged the gap between the technical side of things and the practice of Litigation.

Do you prefer to be out in front and working with the clients or behind the scenes working with the technologies?

I much prefer working with people. Since I don't come from a technical background, it remains the weakest part of “my game”. In most law firms, LitSupport is considered part of IT. I usually tell people, “I'm WAY MORE I than T”. That said, I'm usually proficient enough to get done what needs to get done. I enjoy mentoring, explaining and teaching people about eDiscovery and Litigation Support because I know that I'm helping them do their jobs more efficiently and effectively.

Is there an area of litigation support that had a steep learning curve for you?

Learning the technology side has always been a challenge for me. I think I've gotten better over the years but it still challenges me.

What do you consider to be one of the coolest things about working in litigation support?

There aren't many “cool” things in Litigation Support but one thing that I take personal pride in is educating, mentoring and teaching people about things that are going to make their lives easier and save their clients money.

Which types of employers have you had while working in litigation support?

  • Law Firm
  • In-House Legal Department

Litigation Support is a well-paying career. How much has your salary increased since joining the litigation support community?

Greater than $70,000

How many years have you been working in Litigation Support?


Care to share any words of encouragement or advice?

Though this field is ever-evolving its basic purpose is to streamline the process, make it more efficient and cost effective. As we see data volumes grow exponentially, what we do makes even more of a difference. And though it is often a thankless job, the tangible results and savings from our work are gratifying.

Contact Info:

David A. Hancock, CEDS
Manager of Litigation Support Services
GrayRobinson, PA
401 East Jackson Street
Suite 2700
Tampa, FL 33602

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